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Privacy policy

Effective Date: 29/01/2025

1. Introduction

FOXBOX Detectives ("we," "us," or "our") is committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with us.

2. Business Information

3. What Data We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Full postal address

  • Payment details

  • Purchase history

How We Collect Data

We collect data through:

  • Website forms (e.g., contact forms, checkout process)

  • Purchases made on our website

  • Cookies and tracking technologies

We do not collect special category data (e.g., health information, ethnicity).

4. How We Use Your Data

We process personal data for the following purposes:

  • To process and fulfill your orders

  • To communicate with you about your order, including delivery updates

  • To send marketing emails (unless you have opted out)

  • To provide customer support and respond to inquiries

5. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contractual Necessity – To fulfill and deliver orders you place with us.

  • Consent – For marketing emails, where you have explicitly opted out.

  • Legitimate Interests – To improve our services and maintain security.

6. Sharing Your Data

We may share your personal data with the following third parties:

  • Payment Processors – To securely process your payments.

  • Delivery Services – To ensure successful order delivery.

  • Marketing Services – To send promotional emails (unless you have opted out).

We do not sell or rent personal data to third parties.

7. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. These may include:

  • Essential Cookies – Necessary for website functionality.

  • Analytics Cookies – To analyze website performance and visitor interactions.

  • Marketing Cookies – To personalize advertising and promotions.

You can manage cookie preferences through your browser settings.

8. Your Rights

Under UK data protection laws, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Withdraw consent for marketing communications

To exercise these rights, please contact us via email at foxbox.detectives@gmail.com.

9. Marketing & Communications

We may send marketing emails, newsletters, and promotional content unless you opt out. You can opt out at any time by contacting us via email at foxbox.detectives@gmail.com.

10. Children's Data

We knowingly collect personal data from individuals under 18 as part of our order processing and customer interactions. By using our services, individuals under 18 confirm they have parental or guardian consent where required.

11. Updates to This Policy

We may update this policy from time to time. Updates will be posted at www.foxboxdetectives.co.uk/privacypolicy. Users will not be individually notified of changes.

12. Contact Us

If you have any questions or concerns about this policy, you can contact us at:

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